Position Summary
This position is responsible for the leadership of a department that provides extraordinary strategic and operational support to the overall city team that includes activities related to general human resources management, team building, culture development, conflict resolution, benefit administration/education, recruitment/retention strategies, team member development, diversity/inclusion strategies and initiatives, and risk management functions.

Position Description
ESSENTIAL FUNCTIONS

• Provides quality leadership to a department responsible for providing support services to the entire city team.  Works cooperatively with the city leadership team and effectively leads and empowers the team members that directly reports to the position.     
• Makes strategic and operational recommendations to the City Manager on innovative practices that will place the city in a position to effectively recruit, retain, and develop top talent.
• Leads, creates and sustains effective recruitment, hiring and on-boarding processes, including sourcing solutions, job announcements, pre-employment screenings, background checks, etc. Assists department heads and their designee(s) with the interview process to assist with compliance and selection of ideal team players. 
• Administers team member benefits plans, programs, and contracts; evaluates program usage and costs; makes timely recommendations on contract renewals and modifications; researches and recommends new benefit plans as needed; negotiates plan contracts; communicates to and educates team members on their benefits, coordinates benefit enrollments.
• Interprets and educates city-wide personnel policies and procedures; advises departmental leaders on best practices of human resources management and people leadership. Stays current on and communicates emerging human resources trends and impending legislation and other rule making which may impact city operations.
• Manages resolution to concerns brought forth by team members through the facilitation of productive dialogue with supervisors and if necessary, engagement of department heads.
• Leads, creates and sustains, through partnership with city department heads, a culture that supports the city’s mission, vision and organizational effectiveness.  Through integration of organizational development and culture development, supports the city to become an Employer of Choice.
• Provides guidance to assist department heads and/or their designees on administering disciplinary action to provide corrective courses of action to improve team member performance and effectiveness.  Ensures consistent application of disciplinary action and positive recognition across all departments.
• Protects the confidentiality of personal information through secure record keeping, management of those records, and building trust with all levels of the organization. 
• Responsible for holding contractors and consultants that provide supplemental services to the department operations accountable to contract terms and that team members are receiving quality services through those vendors. 
• Responsible for a strategic employee development plan which includes leadership development, professional development and culture development.  Assists City Manager and department heads in determining learning solutions for specific development needs. 
• Responsible for the coordination of the city’s wellness, benefits, and safety committees. 
• Facilitates the city’s Risk Management program.
• Serves team members through advocacy when support is needed with third party human resource related consultants and vendors.
• Directs the planning and implementation of team member on-boarding sessions and exit interviews.
• Prepares annual budget recommendations and administers the approved department budget.
• Designs and manages the city-wide performance appraisal system; directs team member recognition programs.
• Directs the maintenance of the human resources information system and database.
• Directs the processing of disability, workers’ compensation, FMLA, unemployment claims and any and all compliance with local, state, and federal laws.
• Directs the timely maintenance of the department website.
• Leads, trains, assigns, directs, supervises, evaluates, develops, and disciplines personnel.
• Performs related duties.

• Knowledge of human resources management principles, practices, and procedures including those related to team building, culture development, conflict resolution, benefits administration/education, recruitment/retention/retention initiatives, benefits administration/education, recruitment/retention strategies, employee development, diversity/inclusion initiatives, risk management, team member compensation, performance management, and team member relations.
• Knowledge of applicable federal and state employment laws.
• Knowledge of relevant city ordinances, policies, and procedures.
• Knowledge of workers' compensation laws and procedures.
• Knowledge of the principles and practices of public administration.
• Knowledge of budget management principles.
• Knowledge of the structure, functions, and operations of city departments.
• Knowledge of computers and job-related software programs.
• Skill in management and supervision.
• Skill in problem solving.
• Skill in mediating and resolving disputes.
• Skill in prioritizing and planning.
• Skill in strategic thinking
• Skill in interpersonal relations.
• Skill in oral and written communication.

• The work consists of varied human resource management duties. The need to multi-task combined with frequent interruptions contributes to the complexity of the position.
• The purpose of this position is to direct the city’s human resource management functions. Successful performance results in a well-trained, effective, and productive workforce.

• Contacts are typically with co-workers, other city team members, elected and appointed officials, benefits providers, job applicants, state and federal agency representatives, retirees, claims adjusters, and members of the general public.
• Contacts are typically to give or exchange information, motivate personnel, resolve problems, provide services, and negotiate or justify matters.

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, bending, crouching, or stooping. The team member occasionally lifts light objects.
• The work is typically performed in an office.

The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.